Booking credits are how Intellibook scales its pricing to match how much your organisation uses the system. This article explains what they are, when they're used, and how to keep your balance healthy.

One booking credit is used for each person (attendee or traveller) who books with you. The more people you take through Intellibook, the more credits you use. This lets us cover the costs of running the system as your volume grows, while keeping the subscription itself simple: all features, unlimited staff accounts and cloud hosting with daily backups are included on every plan.

A credit is used when:

If a booking is cancelled, or individual attendees on a booking are cancelled, the credits for those people go straight back into your balance. In other words, you only end up paying for the people who actually travel.

Every plan includes a set number of credits depending on whether paid monthly or yearly - please see pricing page for the current number of credits included in each.

Included credits are added to your balance on your plan anniversary. Any credits you haven't used roll over, so nothing is lost if you have a quiet period.

You can see your current balance and its history at any time in Intellibook under Settings > Account Info.

When you need more credits, you can top up yourself from the same page. Payment is made by card (via Stripe), and purchased credits never expire.

The more credits you buy at once, the lower the price per credit. For current prices and volume discounts, see our pricing page.

Your balance can go below zero temporarily, and we won’t block bookings when it does. We do expect it to be topped up promptly though. If it falls well below zero, we’ll contact you and ask for a top-up, so please keep an eye on your balance in Settings > Account Info.

If anything here is unclear, or you'd like help working out how many credits suit your volume, just email us at support@intellibook.co and we'll be happy to help.