Overview
For customers using Stripe payment plans, you can set up a template if you want Intellibook to email the customer each time an instalment payment fails in Stripe.
The template can be set up under "Settings > Email Templates" in Intellibook. Look for the template named "Stripe - Failed Instalment".
Below are the fields you can use to customise this template.
Standard Fields
The following field placeholders (similar to merge fields in a word document) can be used in a content template to insert information relevant to the booking, event or your organisation:
Booking
{{booking_id}} - The booking ID
{{customer_portal_url}} - The URL of the customer portal for the relevant booking.
{{access_token}} - The booking's unique code that can be used to build URLs for customer portal, payment page and other booking-specific resources
Attendee
The following fields are specific to the Attendee that the failed payment relates to.
{{attendee_firstname}}
{{attendee_lastname}}
Failed Instalment
{{instalment_amount}} - The amount which failed to deduct from the attendee's credit card
{{next_payment_attempt_date}} - The date that Stripe will attempt again (if there are more attempts remaining) - e.g. 11 January 2017
{{next_payment_attempt_time}} - The time of day that Stripe will attempt again (if there are more attempts remaining) - e.g. 11:34 am
{{attempt_count}} - The number of times Stripe has attempted to take payment for this instalment and failed